Wednesday, March 14, 2012

Preliminary thoughts on creating a chatbot to answer business questions from Jamaican government online sources

I am currently exploring the process of creating a chatbot for information provision, with view to apply it to my thesis and secondly to discuss its application to libraries in providing a new small business online information service.

So far, I am basing the chatbot as a question answering interface to Government documents for business users. My hope is to create the interface to answer questions by users regarding a Government process. In a sense, this moves into e-governance and the access to e-government information/ or simply the access to information.

So far, one of the issues that I have come across is the issue of updates. When basing the information for a business query on a government online source, in the case that I am doing, the particular Jamaican government agency has had a name change. Since the old/former name is in the document that I am attempting to use to feed my chatbot, one wonders when last the site was updated and how this could be a liability to libraries providing this service.

Stay tuned within the next few weeks for more on this matter.

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